Quality assurance
External and internal
Our pedagogical processes as well as all associated management and support processes in the daycare centers and at the sponsor are the subject of a quality audit by external auditors. The aim is to achieve certification in accordance with the PQ-Sys quality system by summer 2022.
PQ-Sys is the quality system of the Paritätischer Wohlfahrtsverband (based on Din EN ISO 9001:2015). A management consultancy supports us in the ongoing preparation process.
Internal Evaluation
Part of the external certification are annual internal evaluations based on the National Criteria Catalog for Pedagogical Quality in Day Care Centers for Children (NKK). The twenty quality areas formulated in the NKK directly address the actions of pedagogical professionals. They range from rooms for children to language support and bilingual education to criteria for cooperation between management and the team. These criteria serve as a professional orientation framework for us.
The internal evaluation within the framework of the QM certification also includes our regular parent surveys and staff surveys on job satisfaction. The results are statistically evaluated anonymously.
The organization conducts an evaluation meeting with the facility management for the parent surveys and an evaluation meeting in the respective team for the employee surveys.
The statistical key figures on staff and parent surveys, sickness rates and accident figures can be viewed transparently by all employees of the organization via the intranet.
Through the structured comparison of actual and target figures, we check compliance with our own standards as well as the fulfillment of legal and professional pedagogical requirements. The knowledge gained from this helps us to initiate and maintain quality-promoting processes.
Knowledge Management & Continuing Education
With the help of our digital QM system, we contribute to active knowledge management between employee generations in the long term. All important pedagogical and organizational processes are described in detail in it. It covers the topics: Organizational Structure, Pedagogical Mission Statement, Pedagogical Work on Children, Recurring Events in the Annual Course, Leadership in the Pedagogical Field, Complaint Management and Support Quality.
In addition, practical topics such as first aid, illnesses, hazardous substances, hygiene, fire protection, instruction, accidents, and violence and terror are covered.
There are clear job descriptions for all pedagogical areas.
In addition to the internal training events (“Team Days”), all employees have the right to training with external providers or sponsors as part of our training program. Each employee has a fixed financial and time budget for this purpose.
As part of our language acquisition program, we also provide financial support for our employees to achieve bilingualism (German-English) up to level B2 of the European Framework of Reference. In this way, German-speaking employees can improve their English language skills and English-speaking employees their German language skills.
Reflection & expert advice
In the pedagogical field, self-reflection is one of the most important competencies of the people involved.
Another quality assurance measure is therefore the provision of event-related supervision by an educational coach for individual teams in difficult phases. Pedagogical managers can receive individual coaching from an external consultant if they are interested and need it, in order to better work out their strengths.
In addition to regular appraisal interviews, we also conduct feedback interviews on specific occasions. Conversely, regular feedback to the superior manager is of course also part of the process.
We have access to expert pedagogical advice via the German Daycare Association.
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